A “package held in customs” alert can spark worry and questions, especially if you’re managing high-value shipments on a tight schedule. While this message may feel like a sudden obstacle, it’s a common part of international shipping that doesn’t have to become a mystery. 

At Cabrella, we know how essential it is to understand each step of the shipping process — including what happens in customs and how to handle any delays effectively. Interested in discovering more? This article has you covered. 

Read on to learn why packages are held in customs, how long they might stay there, and what you can do to prevent or address potential holds, keeping your shipments moving as smoothly as possible.

What Is Customs?

First things first, what exactly is "customs"? In the context of international shipping, customs refers to the government agency or authority responsible for overseeing goods that cross a country’s borders. 

Customs authorities play a crucial role in ensuring that all imported and exported items abide by local laws, safety standards, and tax rules. They inspect shipments, verify documentation, and collect any necessary duties or taxes associated with the goods entering the country.

Every country has its own customs processes, including inspecting packages for restricted items, confirming that taxes and duties are properly assessed, and checking for various requirements. In essence, customs serves as a checkpoint that maintains the safety, legality, and economic fairness of international trade. 

Why Do Packages Get Held in Customs?

Now that you understand what customs is, you might wonder why packages sometimes get held up there. Customs holds happen for a variety of reasons, often adding unexpected delays. 

Let's break down some common factors that can lead to a package getting stuck in customs so you know what to watch out for.

Incomplete or Inaccurate Documentation

One of the most frequent causes of customs delays is missing or inaccurate documentation. Customs authorities require specific paperwork, such as commercial invoices, packing lists, and certificates of origin, to confirm the details of your shipment. If information is missing or doesn’t match up, customs may halt the package for inspection, waiting until the details are clarified.

Unpaid Duties and Taxes

Duties and taxes are often assessed based on the declared value and nature of the goods being shipped. When these charges are not prepaid or are incorrectly calculated, customs may hold the package until the fees are settled. This process can take additional time, especially if the recipient is responsible for paying the charges upon arrival.

Import Restrictions and Prohibited Items

Every country has its own set of import restrictions, prohibiting certain items or limiting the quantity of specific goods that can be brought in. If a package contains restricted items, customs may hold it for further assessment, requiring clarification on whether the shipment meets local laws or requires special permits. In some cases, restricted items can lead to even longer delays or returned shipments.

Suspicious Declarations or Undervalued Shipments

Customs authorities are always on the lookout for suspicious shipments, particularly those with unusually low declared values or vague descriptions. 

Undervaluing a shipment to reduce duties can trigger a red flag, leading customs to inspect the package further. This can add significant time to the processing, as customs officials may need to verify the contents and value of the package before it’s released.

Random Inspections

Sometimes, packages are selected for random inspections. These checks are performed to be in accordance with customs and monitor for illegal activities. Random inspections are part of routine customs security, and while they’re usually quick, they can still lead to minor processing delays.

How Long Do Customs Holds Typically Last?

The duration of a customs hold can vary widely depending on several factors. In general, minor holds, such as those for missing information or minor documentation issues, may last only a few days as the necessary paperwork gets sorted. 

However, the hold can extend to several weeks or more if a package requires additional inspections, duties, or clarification.

The timeline is also affected by the complexity of the shipment and the country’s customs policies. For instance, delays may be longer during peak shipping seasons or if customs facilities are experiencing high volumes. 

The type of hold and the response time from both the shipper and recipient can greatly influence how quickly customs releases the package. While it’s not always predictable, being proactive in ensuring accurate documentation and prompt responses can often help reduce the time your package spends in customs.

What Steps Can You Take To Resolve a Customs Hold?

If you find your package is held up in customs, don’t worry — there are actionable steps you can take to help resolve the situation efficiently.

Verify Tracking Information

Start by confirming the hold with the carrier or postal service’s tracking updates. Most tracking tools provide insights into the status of your package and whether it’s currently held in customs. This can clarify whether the hold is due to a specific issue or a routine inspection.

Contact Customs or Your Carrier

If the hold persists, reach out to your carrier or customs authority to inquire about the reason for the delay. They can provide specific information about what might be missing or required, such as additional documents or payments. Be sure to have your tracking number and shipping details on hand for a quicker response.

Ensure Accurate Documentation Is Submitted

If incomplete or inaccurate documentation is the issue, make sure all required paperwork, such as commercial invoices and value declarations, is accurately completed and submitted. Double-check with customs to confirm they have the necessary information on file to process your package.

Pay Any Outstanding Duties or Fees

In cases where unpaid duties or taxes are causing the delay, make arrangements to pay these fees as soon as possible. Many customs authorities allow for online payment, which can expedite the process.

Follow Up Regularly

Customs holds don’t always move quickly, so a consistent follow-up routine can help keep your case moving. Contact the carrier or customs every few days to confirm progress and provide any additional information as needed.

Can Shipping Insurance Help with Customs Delays?

Are you curious about whether shipping insurance can cushion the impact of customs delays? While insurance can’t directly expedite the customs process, a well-structured policy can certainly help mitigate the financial risks and frustrations that often come with unexpected hold-ups. 

Comprehensive shipping insurance, especially when tailored to the needs of high-value shipments, can provide critical coverage for instances where delays lead to increased costs, potential losses, or customer dissatisfaction. At Cabrella, our customized insurance solutions are designed with these scenarios in mind. 

We understand that for businesses shipping high-value or sensitive items, each day in customs can equate to real financial implications. Our coverage not only addresses loss or damage during transit but also accounts for disruptions like customs holds, offering a safety net that keeps your operations smooth and your bottom line protected. 

Whether you’re navigating a peak season shipment or a high-value international order, Cabrella’s insurance solutions are here to back you up — every step of the way.

Can Customs Keep Your Package Permanently?

Yes, in rare cases, customs can permanently retain a package. This generally happens if the item is prohibited, severely undervalued, or lacks the necessary documentation. When customs deems an item unfit for entry, they might seize it for good or, in some cases, arrange for it to be returned to the sender.

If you’re notified that your package is being held permanently, it’s essential to act quickly. Contact customs or a professional broker for insight into potential solutions, as some cases allow appeals or additional documentation to release the package. Shipping insurance can provide financial relief if your goods are non-recoverable, protecting your investment in these complex situations.

A Final Word

Understanding customs holds is a vital part of managing international shipments, especially when dealing with high-value items. Knowing what customs is, why packages get held, and how to address potential issues can make a big difference in minimizing delays and protecting your shipments. 

When unexpected obstacles arise, Cabrella is here with advanced tracking, risk management tools, and customized insurance solutions that offer the support you need. Our platform seamlessly combines proactive monitoring and comprehensive insurance coverage, equipping you to handle global shipping with confidence. 

Partner with Cabrella and keep every shipment moving smoothly, even when customs holds slow things down.

Sources:
Customs Meaning | The Cambridge English Dictionary

Immigration & Customs | Learning Abroad Center

Why would a package be held in customs? | FedEx

Foreign Regulations | The International Trade Administration, U.S. Department of Commerce