Losing track of a package — whether it's a gift, an important document, or inventory destined for a customer — can throw your plans into chaos. Missing or lost shipments are a common frustration, and resolving them can feel like a highly complicated system of carrier policies, claim processes, and conflicting information. 

At Cabrella, we understand how important it is to address these issues quickly and confidently, especially when high-value or time-sensitive shipments are involved. Interested in discovering more? This article has you covered. 

Read on to understand why packages go missing, how to file claims with USPS, UPS, and FedEx, and what steps you can take to avoid future headaches. Let’s simplify the process and help you stay on top of your shipping game.

What Does It Mean When Packages Are Missing or Lost?

A missing package is one that hasn’t been delivered within the expected timeframe, while a lost package is one the carrier can no longer locate in their system. These terms are often used interchangeably but carry different implications in the claims process.

For example, a missing package might still be in transit, delayed at a distribution center, or even misplaced at a local post office. On the other hand, a lost package typically means the carrier has exhausted its search efforts and determined the item can no longer be delivered. Whether you're dealing with USPS, UPS, or FedEx, understanding this distinction is the first step in resolving the issue effectively.

Why Do Packages Go Missing?

So, why do packages go missing in the first place? The reasons can range from simple human error to more complex logistical issues. 

Let’s break down the most common causes.

Incorrect Address or Labeling

A simple mistake in the shipping label, such as a typo in the address or an incomplete return address, can lead to significant delays. Without accurate information, carriers may struggle to deliver the package or return it to the sender.

Carrier Sorting Errors

With millions of packages processed daily, mistakes happen. A package might be misrouted to the wrong distribution center or accidentally placed in the wrong delivery truck, causing delays or even loss.

Theft or Tampering

Unfortunately, package theft and tampering are common issues, especially for unattended deliveries. Missing contents or packages marked as “delivered” that never arrived can often point to this problem.

Damaged Mailpieces

If a mailpiece is severely damaged during transit, it can lead to loss of shipping labels or other identifying information, rendering the package undeliverable. In some cases, the carrier may discard items that are beyond repair.

Delays Due to Customs (for International Shipments)

For international shipments, customs clearance can create delays if the required documentation, such as a shipping label or commercial invoice, is incomplete or inaccurate. Packages stuck in customs for extended periods are often classified as missing until further action is taken.

Seasonal Volume Surges

During peak shipping times, like the holidays, the sheer volume of mail can overwhelm carrier networks. This often leads to increased processing errors and delays in delivery.

Lack of Tracking Updates

Sometimes, tracking information isn’t updated properly, making it difficult to determine where a package is in the shipping process. This lack of visibility can create confusion for both the shipper and the recipient.

What Should You Do If a Package Is Missing?

Your package is missing — now what? Don’t panic. Here’s what to do to locate your shipment and resolve the issue as quickly as possible.

Verify Tracking Information

Start by checking the tracking number provided by the carrier. You can do this on the carrier’s website. Look for updates that indicate where the package is in transit or if it was marked as delivered. Tools like Informed Delivery for USPS users can offer additional visibility.

Double Check the Delivery Address

Confirm the delivery address was entered correctly on the shipping label. Mistakes in the mailing date, address, or return address can result in delivery errors. If you’re the recipient, contact the sender to ensure the correct information was used.

Search Nearby and Ask Neighbors

Sometimes, packages are left in unexpected locations. Check around your property, including side doors, porches, and garages. It’s also worth asking neighbors if they might have received your mailpiece by mistake.

Contact the Carrier

Reach out to the carrier's customer service team. For USPS packages, this might mean calling your local post office or initiating a missing mail search request through their website. UPS and FedEx also have dedicated tools for locating missing packages.

Notify the Shipper

If you’re the recipient, inform the sender about the missing package. Businesses, including platforms like eBay and Amazon, often have specific procedures for addressing lost shipments. They may assist in contacting the carrier or issuing a replacement.

Allow Time for Late Deliveries

Sometimes, packages show up late due to delays at a distribution center or incorrect routing. Carriers like USPS recommend waiting a few business days after the expected delivery date before filing a claim or escalating the issue.

How Can You File a Claim for Lost Packages?

If your package is officially declared lost, you can file a claim to recover its value. But what exactly is a claim, and how do you initiate one?

A claim is a formal request to the carrier or insurer for compensation due to a lost package, damaged items, or missing contents. This process typically involves providing proof of the package’s value and evidence of loss. 

Here’s how to handle the claim process step-by-step.

Step 1: Gather Required Documentation

Start by collecting all relevant paperwork, including:

• Proof of value (receipts or invoices)
• The mailing receipt or proof of shipping
• A clear description of the item
• The package’s tracking information or USPS tracking number

For USPS claims, additional documents like a certificate of origin may be required for international shipments.

Step 2: Submit the Claim

Each carrier has its own system for submitting claims, which include:

• USPS Claim: File through the USPS website using their domestic claim or international mail claim forms. You may also be required to upload proof of value and describe the circumstances.
• UPS Claim: Visit their claims portal and follow the instructions for lost or damaged shipments.
• FedEx Claim: Use their online claim process, which requires details about the shipment, its contents, and supporting documentation.

If your package was insured, initiate the claim with the insurer, whether that’s the carrier or a third-party provider.

Step 3: Follow Up and Track the Claim

After submission, you’ll receive notifications about the progress of your claim. Keep track of these updates and provide any additional information if requested. Depending on the carrier, claims can take several weeks to resolve.

Step 4: Receive Compensation or Replacement

Once approved, you’ll either receive a refund, replacement, or reimbursement for the item’s value. For insured shipments, third-party providers like Cabrella can expedite the process with faster claims resolution than carriers.

How Can Shipping Insurance Help?

Insuring your shipments is a smart way to protect against unexpected loss or damage. When it comes to missing packages or lost mail, shipping insurance means you’re not left with the financial burden. 

Here at Cabrella, we provide insurance solutions that simplify this process, offering peace of mind even when shipping high-value items.

Unlike standard coverage from carriers like USPS, UPS, or FedEx, Cabrella’s insurance extends far beyond the limited protections they offer. We cover a wide range of scenarios, including lost packages, missing contents, or even theft after delivery. Our platform integrates seamlessly with your existing systems, making it easy to insure, track, and file claims.

With Cabrella, you’re not just getting coverage — you’re accessing tools that enhance your entire shipping process. From real-time tracking to fast and efficient claims handling, we help streamline the logistics so you can focus on your business. 

Whether you’re shipping internationally or managing domestic orders, Cabrella’s flexible policies, proactive support, and transparent processes set us apart.

If you’re tired of dealing with the complexities of lost packages and drawn-out claims processes, we’re here to help. Our goal is to make every shipment as smooth and secure as possible, helping you save time, reduce risk, and ship with confidence.

What Can You Do To Prevent Missing or Lost Packages?

We talked about how insurance can offer peace of mind when things go wrong, but that’s just part of the solution. When it comes to shipping, prevention is key. 

Implementing these tips can help reduce the chances of your packages going missing or getting lost:

• Optimize Shipping Labels: Use clear, legible labels with all necessary information, including apartment numbers and postal codes. Consider printing labels instead of handwriting to avoid errors that can lead to lost packages.
• Secure Your Packages: Use tamper-proof packaging and avoid labeling high-value shipments in a way that attracts attention.
• Require a Signature for Delivery: This adds an extra layer of protection and ensures the package reaches the intended recipient.
• Avoid Peak Shipping Times: Ship during non-peak periods whenever possible to minimize delays caused by seasonal surges at distribution centers. If shipping during busy times is unavoidable, use expedited services like Priority Mail for better handling.

By implementing these measures, you’re addressing potential shipping problems and building a smoother and more reliable shipping process.

Mastering Package Security

Managing missing or lost packages doesn’t have to be a frustrating process. Whether it’s understanding the causes, taking proactive steps, or filing claims, being informed is your first line of defense. And when prevention isn’t enough, having the right tools and protections in place can make all the difference.

At Cabrella, we’re here to support you every step of the way. Our advanced shipping insurance platform not only provides comprehensive coverage but also simplifies tracking, claims, and risk management. Whether you’re shipping valuable items or managing frequent orders, Cabrella ensures your operations stay secure and efficient. 

Ready to elevate your shipping strategy? Let us help you turn challenges into seamless solutions.

Sources:

Mail - Lost / Missing package | U.S. Customs and Border Protection

International Trade Law | Georgetown Law

The 7 Best Ways to Keep Porch Pirate Hands Off Your Package | CNET

Reducing Fulfillment Errors As Your Business Grows: A Four-Step Process | Forbes