Privacy Policy

Effective: January 1, 2026

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This Privacy Policy describes how Cabrella, LLC (“Cabrella,” “we,” “us,” or “our”) collects, uses, discloses, protects, or otherwise handles your personal information in connection with the Cabrella website, mobile applications, or Application Programming Interface (API) (collectively, the “Services”) that display or link to this Privacy Policy. “Personal information” as used in this Privacy Policy, is information that relates to an identified or reasonably identifiable natural person. Please read this Privacy Policy carefully. Please note that notice of additional uses of your personal information may be provided to you at the point of collection.

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Residents in Canada, Nebraska, Nevada, and Texas should also review the Privacy Rights and Jurisdiction-Specific Notices sections in this Privacy Policy.

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Table of Contents

INFORMATION WE COLLECT AND HOW WE USE IT
INFORMATION DISCLOSURES
THIRD-PARTY LINKS
MARKETING PREFERENCES
INFORMATION SECURITY
INTERNATIONAL TRANSFERS
CHANGES TO OUR PRIVACY POLICY
CHANGES TO YOUR PERSONAL INFORMATION
CHILDREN’S DATA
RETENTION OF PERSONAL INFORMATION
CONTACT US
PRIVACY RIGHTS
JURISDICTION-SPECIFIC NOTICES

INFORMATION WE COLLECT AND HOW WE USE IT

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We collect personal information when you use our Services, as further set forth below. We use your personal information to provide you with our services and products, to communicate with you, to provide you with customer service, to personalize your experience and allow us to deliver the content and product offerings which are most relevant to you (e.g., insurance policies, shipping labels), to market our products or services to you, to develop, measure, or improve our products or services, for legal or compliance purposes, or as required or permitted by applicable law or other legal obligations, including as further set forth below.

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Account registration and profile data. When you register for an account through our Services, we collect personal information about you to create your account profile. The information we collect may include your name, email address, date of birth, telephone number, account login credentials, and company name.

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Communications. We receive the information that you submit through your communications with us, such as when you request a demo, including your name, email address, contact information, company name, phone number, and the content of your communications. We process such information in the normal course of our business operations, and, in some cases, to improve our Services, including to:

Communicate with you, including via autodialed calls, texts, or emails for payment validation or service updates (with your consent where required).

Send periodic emails regarding critical product and service updates.

Respond to inquiries.

Follow up with you after a correspondence (live chat, email, or phone inquiries).

Administer a promotion, survey, or other site feature.
Market to our mailing list (with consent), including using your name or trademark in business operations (e.g., site branding).
Send emails after the original transaction has occurred.
Help process requests to send emails to your clients, as requested and directed by you, through our application.

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Transaction information. We use the payment information you provide, such as credit card or bank account details stored in your Payment Wallet, to process your transactions, including implementation of auto-debits if you choose to enable such functionality.

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Shipping details. To help ship your packages, we collect information about each package, such as contents, third-party account credentials, and end recipient information (e.g., consignee and shipping destinations that are entered or sent to our system via API).

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Insurance and claims information. To provide you with shipping insurance and claims support, we may collect the following types of information:

your account and policy information;
Social Security number or Social Insurance Number;
asset and income information;
property value;
driver’s license number;
audio, electronic, photo, visual, or similar information, such as call recordings or photos of damaged goods for claims;
claim payment information;
credit reports and other consumer report information; and
other information on claims applications and from transactions (e.g., claim forms, invoices, appraisals).

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We may also use some of this information in relation to our claims database, to provide you with risk management information and recommend the safest ways to ship a particular parcel, and to assess insurance risks, including through the use of credit reports.

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Comments and reviews. If you post comments or reviews on the Services, we use any such submissions in the normal course of our business operations.

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Newsletter. When you sign up to receive a newsletter, we collect your name and contact information. We use this information to communicate with and market to you.

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Information received from third parties. We may collect certain information from third parties, such as public information and credit reports and other consumer report information. We use this information to provide our Services and for our internal business purposes. For example, if you file an insurance claim, we receive information from credit reporting agencies, such as your address, as part of our claims investigation process.

Information collected via our API. Many of our clients use our API to communicate with us. Our API can be used to generate shipping labels and we will also collect certain information, such as shipment details (e.g., tracking numbers, package contents, origin/destination) and insurance preferences, subject to our Terms & Conditions. For claims, we may collect additional documentation and information through the API (e.g., packing lists, repair estimates, photos).

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Social media. If you post information on a webpage we establish on a social media platform, we may use the information you provide for purposes of providing a response, to promote our business and services, and otherwise in the normal course of our business operations. We may collect personal identifiers, such as your social media username, and other personal information that you have made available to us through the webpage we established on the social media platform, in accordance with the platform rules and/or applicable law. Note that the third-party operators of social media websites also receive such information, and their use of your personal information is governed by their own privacy policies.

Automated data collection; cookies and similar technologies. We and our third-party partners may use cookies and similar technologies to operate our Services, enhance user experience, such as for logins or session management, and to measure, maintain, and improve our website, application, performance, and Services.

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We may use cookies and similar technologies to collect personal identifiers (such as your IP address), information about your device (such as your browser characteristics, device IDs and characteristics, and operating system version) and information concerning your usage of our Services (including the link you used to reach a given webpage). We use this information to determine how many users have visited particular webpages, viewed particular content, or opened messages or alerts, and we may also use such information to improve the performance of the Services, to improve our marketing activities, and to enforce our terms and prevent malicious conduct.

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In some cases, our third-party partners may process information collected by cookies and similar technologies through our Services. Please see our Cookie Policy for additional details. With respect to any social media platforms on which we have established a webpage, please see the privacy policies and any cookie policies of the applicable social media platform as to their automated data collection practices.

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We use Google Analytics to collect and process certain usage data from our Services. To learn more about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout.

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In your web browser settings, you can also choose to have your browser notify you each time a cookie is being sent, or you can choose to block all cookies from a specific domain or all domains. As each browser is different, please reference your own browser’s help menu to learn the correct way to modify your cookies. If you block or disable cookies from Cabrella, some of the features that make your experience on the Services more efficient may not function properly.

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INFORMATION DISCLOSURES

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We may disclose any of the categories of personal information described in this Privacy Policy for our commercial and other business purposes as described below.

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Vendors and service providers. We disclose data to our third-party service providers acting as data processors, subject to contracts ensuring confidentiality.

Website hosting and operations partners. We disclose data to our website hosting partners and other operations partners who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep your personal information confidential. We also employ other companies and individuals to perform functions on our behalf. These partners are provided the limited access to personal information needed to perform their functions. Examples of the functions these partners provide include:

Marketing assistance;

Search results and links (including paid listings and links);

Real-time processing of credit card payments;

Risk assessment via credit reports; and

Shipping label fulfillment with carriers (e.g., FedEx, UPS, USPS, DHL per their terms of carriage).

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Other providers. We disclose personal information to other providers (e.g., payment processors, credit agencies, shipping carriers).

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Legal and similar disclosures. We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, properties, or safety.

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Advertising and analytics partners. We partner with third parties who assist us in serving advertising regarding the Services to others who may be interested in the Services, or who assist us with measuring visits and traffic on our Services so we can measure and improve the performance of the Services. These third parties may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads.

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Merger, sale, or other asset transfers. As we continue to develop our business, if we sell or buy business units or subsidiaries, your information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy (unless, of course, you consent otherwise). In the event of a change of ownership, affected users will be notified of the change via email and given the opportunity to prevent the transfer of any information they have given us.

THIRD-PARTY LINKS

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We do not include or offer third-party products or services for direct purchase on our website. However, our services may integrate with third-party platforms or vendors (e.g., shipping carriers, payment processors, or API partners) or link to third party websites. We do not control such websites, platforms, or services and are not responsible for their contents or their privacy policies or practices. Please review the privacy policies on those websites and applications directly to understand their privacy practices.

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MARKETING PREFERENCES

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By providing an email address through our Services, you agree that we may contact you in the event of a change in this Privacy Policy, to provide you with information about our Services or invitations, or to provide you with related educational information. We will obtain consent to send marketing emails, also known as commercial electronic messages, where required by applicable law.

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If at any time you would like to unsubscribe from receiving future marketing emails, you can follow the instructions at the bottom of each email, or email us at privacy@cabrella.com and follow the instructions within our return email, and we will promptly remove you from the requested correspondence.

INFORMATION SECURITY

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You should carefully protect your personal information that you submit on our Services, including your passwords, usernames, location, images, and videos, so that third parties cannot manipulate your accounts or assume your identities. We endeavor to process your personal information securely, in accordance with this Privacy Policy, and in accordance with information security requirements imposed by applicable laws. Note, however, that certain aspects of Internet communications are inherently not completely secure.

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INTERNATIONAL TRANSFERS

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We may, directly or indirectly, through third-party entities around the world, process, store, and transfer the information you provide, including your personal information, as described in this Privacy Policy. Specifically, the personal information that we collect may be transferred to, and stored at, a location outside of your jurisdiction. It may also be processed by staff operating outside of your jurisdiction who work for us or for one of the organizations outlined in this Privacy Policy in connection with the activities outlined in this Privacy Policy. We have put in place commercially reasonable technical and organizational procedures to safeguard the personal information we collect through the Services. If we transfer your personal information out of your jurisdiction, we will implement required and suitable safeguards and rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your personal information is protected.

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CHANGES TO OUR PRIVACY POLICY

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We keep our Privacy Policy under regular review and place any updates on this webpage. If the updates are material, we may provide a more prominent notice (including, for certain services or programs, email notification of privacy notice changes) for a reasonable period of time. Please check this webpage occasionally for any changes to the Privacy Policy.

CHANGES TO YOUR PERSONAL INFORMATION

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For all changes to your personal information, you may notify us by emailing privacy@cabrella.com or calling 844-422-2735. You are responsible for updating your contact and billing information to ensure service continuity and claim payment processing; failure to update may result in lapsed coverage or unprocessed payments.

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CHILDREN’S DATA

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We do not knowingly collect or store any personal information from or about children under the age of 16. If you believe a child under the age of 16 has under any circumstances provided us with personal information and data, a parent or legal guardian can email us at privacy@cabrella.com to request that their child’s information be deleted from our records.

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RETENTION OF PERSONAL INFORMATION

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Cabrella retains personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained to comply with legal, regulatory, or contractual obligations, to enforce our rights, and to maintain appropriate business and operational records.

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Retention duration considers tax/legal requirements, defense of claims, and business needs. This may mean that certain categories of data, such as user account records, transaction histories, API activity logs, and claim documentation, are retained indefinitely unless a deletion request is submitted and legally permissible to fulfill. While applicable privacy laws encourage data minimization, they also permit extended or indefinite retention where there is a valid legal, operational, or compliance justification. Accordingly, we do not guarantee deletion within a fixed timeframe unless required by law or pursuant to a valid user request under applicable privacy rights.

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CONTACT US

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If you have any questions about our privacy policies, you may contact us by:

Mail: 7164 Melrose Avenue, Los Angeles, CA 90046

Phone: 844-422-2735

Email: privacy@cabrella.com

PRIVACY RIGHTS

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Certain jurisdictions have speciﬁc legal requirements and grant privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. If you are a Canadian resident, see the “Canada Residents” section below for additional information as to your rights and to how to exercise those rights.

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Nevada residents have the right to opt out of the sale of certain pieces of their information to third parties who will license or sell their information to others. However, Cabrella does not sell personal information as contemplated by Nevada law.

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If you are a resident of Texas or Nebraska, you have one or more of the following rights: (1) to request additional information about our data collection, use, disclosure, and sales practices in connection with your personal information; (2) to request the speciﬁc personal information collected about you; (3) to request the deletion of the personal information we have about you, with exceptions; (4) to request a restriction on certain processing of personal information; (5) to request correction of inaccurate information; (6) to opt-out of the processing of personal information for the purpose of “proﬁling” in furtherance of decisions that produce legal or similarly signiﬁcant eﬀects; and (7) to opt-out of the “selling” and “sharing”/“targeted advertising” of personal information as such terms are deﬁned under U.S. state privacy laws. Please note, Cabrella may sell personal information and shares personal information /engages in “targeted advertising” in relation to certain cookies and similar technologies used on its website. Cabrella does not engage in proﬁling in furtherance of decisions that produce legal or similarly signiﬁcant eﬀects. You may also have the right to not be discriminated against for exercising your privacy rights.

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If you are located outside that jurisdiction and seek to exercise your rights under the law of another jurisdiction, please contact us by emailing privacy@cabrella.com .

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You or, depending on your state of residence, your authorized agent may submit a request regarding your personal information by emailing privacy@cabrella.com. To opt-out of selling or sharing (as defined by applicable law), click on the “Cookie Settings” link in the footer of our website.

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To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. We may need to request speciﬁc information from you to help us conﬁrm your identity. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. When you make a request, we may require that you provide information and follow procedures so that we can verify your identity (and the applicable jurisdiction). The veriﬁcation steps we take may diﬀer depending on your jurisdiction and the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on ﬁle to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask you for additional information to help us do so.

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We will respond to your request within the time period required by applicable law. However, we may not always be able or required to comply with your request, in whole or in part, and we will notify you in that event.

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JURISDICTION-SPECIFIC NOTICES

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Canada Residents

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This section applies to Canada residents under the Personal Information Protection and Electronic Documents Act (PIPEDA) or Canada provincial law. The controller of personal information collected through the Services is Cabrella.

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Consent: We collect, use, and share your data with your consent (express or implied) or as permitted by law.

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Rights: You can access, correct, or withdraw consent for your personal information. You may also have the following rights, to the extent provided by Canadian or provincial law:

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Right to Data Portability – You may have the right to a “portable” copy of the personal information that you have submitted to us. Generally, this means you have a right to request that we move, copy or transmit your personal information stored on our servers / IT environment to another service provider’s servers / IT environment.
Right to Delete Your Data – You may have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Deletion of your personal information may prevent us from providing the Services to or for you. We may deny or delay your deletion request under certain circumstances.
Right in Relation to Automated Decision-Making – You have the right to refuse to be subjected to automated decision making, including profiling. You have the right to insist on human intervention if any decision about you is based on automated processing and produces a negative legal effect or a significant negative effect on you.

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You may exercise your rights or send us questions or concerns by using the methods listed in the “Contact Us” section.

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